bij live Terms and Conditions

1 General Introduction and Applicability

These Terms and Conditions ("Terms") form a legally binding agreement between the owner and operator of the bij live platform and any user ("Member") of this website. By accessing the site, opening an account, or using any service, the Member agrees to these Terms.

bij live provides online gaming and sports betting services for users in Bangladesh. These Terms apply to all products and services available on the platform — including slots, live casino, sports betting, fishing games, and poker. If you have any questions about these Terms, you may find answers in our FAQ section.

2 Definitions

The meanings of specific words and terms used in this document are set out below:

• "Platform" — The bij live website, mobile application, and all services provided through them.
• "Member" — Any person who is registered on bij live and using the services through an active account.
• "Account" — The personal user account registered on bij live in the Member's name.
• "Bonus" — Promotional funds credited to a Member's account by bij live, which may be withdrawn subject to meeting specified conditions.
• "Wagering Requirement" — The obligation to place bets a specified number of times before bonus funds may be withdrawn.
• "Net Loss" — The amount remaining after subtracting total winnings from total losses over a given period.
• "KYC" — Know Your Customer — the identity verification process, which may require submission of a national ID or other documents.

3 Account Registration and Accuracy of Information

To open an account on bij live, a Member must provide accurate, complete, and up-to-date information. The name, mobile number, date of birth, and other details provided at registration must be genuine and belong to that individual.

Only one account per person is permitted. If a person is found to hold multiple accounts, bij live reserves the right to close them and cancel any bonuses associated with those accounts. Operating multiple accounts from the same IP address or device is also prohibited.

3.1 Identity Verification (KYC)

bij live reserves the right to verify a Member's identity at any time. Before processing a withdrawal, or in the event of any suspicious activity, a Member may be asked to submit a national identity card or other acceptable documents. Certain services may be restricted until KYC is completed.

3.2 Updating Information

If any of a Member's registered details change — particularly a mobile number — bij live customer support must be notified immediately. bij live is not responsible for any issues arising from outdated or incorrect information.

4 Age and Eligibility Requirements

Members must be at least 21 years old to open an account and use the services on bij live. No person under this age may use the platform. If an account holder is found to be under 21, the account will be closed immediately and any deposited funds will not be returned.

In addition, Members must access the platform only from a country or region where online gaming is not legally prohibited. It is entirely the Member's responsibility to comply with the laws of their country or region.

5 Account Security and Login

The Member is solely responsible for keeping their login credentials — username and password — confidential. Sharing this information with any third party is prohibited. If unauthorised access to the account is suspected, customer support must be contacted immediately.

The Member is responsible for all transactions and bets made using their account credentials. bij live is not liable for losses resulting from unauthorised access to an account, unless it is proven that the breach was caused by bij live's own fault.

5.1 Password Security

Using a strong password and changing it regularly is recommended. If any suspicious activity is detected, bij live may automatically lock the account temporarily.

6 Deposit and Withdrawal Policy

Deposits and withdrawals on bij live can be made through popular mobile financial services in Bangladesh. Currently supported payment methods are: bKash, Nagad, Rocket, and Upay.

6.1 Deposit Terms

• Minimum deposit: ৳300 (the same across all methods).
• Once a deposit is completed, it is generally credited to the account promptly.
• The mobile number used for the deposit must match the registered number on the bij live account.
• Depositing from another person's number or account is not permitted.

6.2 Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Withdrawals are generally completed within 10 to 45 minutes.
• Withdrawal requests will only be processed to the payment method registered on the account.
• If KYC verification is not completed, withdrawals may be delayed or suspended.
• In the case of any suspicious transaction, bij live may place a withdrawal on hold until an investigation is completed.

7 Bonuses and Promotions

bij live offers various types of bonuses and promotional offers. Each offer has specific terms that should be read before accepting.

7.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000, and to withdraw the bonus, ৳2,000 × 10 = ৳20,000 must be wagered.

7.2 General Bonus Rules

• A bonus is never treated as cash; it cannot be withdrawn before the wagering requirement is met.
• Each promotion applies a set number of times per Member — claiming the same bonus multiple times through multiple accounts is prohibited.
• bij live reserves the right to change, suspend, or cancel any promotion at any time.
• If, after a bonus is received, a Member's account information is found to be false or incomplete, the bonus will be cancelled.
• Each bonus is for one Member only; family members sharing the same device or address may not each claim the same bonus.

7.3 Cashback Programme (VIP)

VIP members receive a cashback on their net loss at the end of each week. The cashback rate is determined by VIP tier. For example: a Gold tier member with a net loss of ৳20,000 in a given week will receive ৳20,000 × 0.7% = ৳140 cashback.

8 Betting and Gaming Rules

Each game or betting event on bij live has its own rules. Game-specific rules apply in addition to the general rules.

8.1 Validity of Bets

• Once a bet is confirmed, it cannot be cancelled or changed, unless bij live itself does so for a technical reason.
• If the outcome of any game or bet remains undetermined due to a technical fault, bij live may void or reschedule that bet.
• If an event is cancelled or postponed before its scheduled time, bij live will determine the outcome in accordance with its own operating rules.

8.2 Sports Betting

For cricket, football, and other sports events, odds are subject to change and the odds at the time the bet is placed are final. In live betting, odds may change rapidly. If a bet is left incomplete due to a connection issue, bij live will make a decision based on its own records.

8.3 Customer Support

Any dispute or complaint relating to gaming or betting can be submitted via 24/7 live chat or email in both Bengali and English.

9 Prohibited Activities

The following activities are strictly prohibited on bij live:

1. Using any software, bot, script, or automated method to play games or place bets.
2. Attempting to generate artificial profit using bonuses or promotions ("bonus abuse").
3. Attempting to gain unauthorised access to another Member's account.
4. Using fraudulent payment methods or providing false transaction details.
5. Using the platform for money laundering or any other illegal financial activity.
6. Coordinating with an acquaintance to gain an advantage against one's own bets ("collusion").
7. Threatening, intimidating, or behaving offensively toward any bij live staff member.
8. Deliberately exploiting any technical vulnerability or bug in the platform to gain an unfair advantage.

10 Account Suspension and Closure

bij live may suspend or permanently close any account without prior notice in the following circumstances:

• Breach of these Terms or bonus rules.
• Registration using false or misleading information.
• Failure to complete KYC verification or refusal to submit required documents.
• Suspicious financial activity.
• Maintenance or upgrades required for the technical management of the platform.

A Member may also request the closure of their own account at any time by contacting customer support. The opportunity to withdraw any verified balance will be provided before the account is closed.

11 Data Privacy

bij live treats the protection of Members' personal data as a top priority. Full details of how Member data is collected, stored, and used can be found in our Privacy Policy. The Privacy Policy is considered part of this agreement alongside these Terms.

bij live never sells Members' personal data to third parties. Data may be shared with designated partners as required by applicable legal obligations and for payment processing purposes.

12 Limitation of Liability

bij live always works to maintain service quality. However, bij live does not accept liability in the following cases:

• Losses caused by internet connection issues or problems with third-party services.
• Malware or hacking on the member's own device.
• Loss caused by the member's negligence or intentional error.
• Bugs in third-party game software — in such cases, the policy of the relevant game provider applies.
• Force majeure — natural disasters, government directives, etc.

bij live's maximum liability in any specific incident is limited to the member's account balance at that time (excluding bonuses).

13 Changes to Terms

bij live reserves the right to partially or fully update these terms at any time. For significant changes, members will be notified by email or through a notice on the platform.

If a member continues to use the platform after updated terms have been published, it will be considered that they have agreed to the new terms. It is therefore advisable to visit this page regularly. The latest version will always be available here.

To learn more about responsible gambling and get support, please read our Responsible Gaming Guide.

14 Contact & Dispute Resolution

If you have any questions or complaints about these terms, please contact bij live customer support:

• 24/7 Live Chat Support (from within the platform).
• Email: [email protected]

In case of a dispute, you must first attempt to resolve it with bij live customer support. bij live aims to settle all complaints as quickly and fairly as possible.