bij live Privacy Policy

1. Policy Overview and Purpose

bij live (https://bijlive.cam) is an online entertainment platform operated for users in Bangladesh. This privacy policy ("Policy") applies to users ("you", "user") of bij live's website, mobile application, and all related services ("Platform").

The purpose of this policy is to clearly inform you about what types of information bij live collects, how it is processed, how long it is retained, and under what circumstances it may be shared with third parties. Our Terms and Conditions and this privacy policy together form the legal basis of your relationship with bij live.

You must be at least 21 years old to use bij live's services. It is not our intention to collect personal information from minors, and if such information comes to our knowledge, it will be deleted immediately.

1.1 Changes to the Policy

bij live reserves the right to review and amend this privacy policy from time to time. For any significant changes, registered users will be notified in advance via email or through the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

2. Types of Information Collected

bij live collects user information from two main sources: information you provide directly and information generated automatically through your use of the platform.

2.1 Information Provided Directly

Information you provide during registration, verification, and use of the service:

• Full name (as per national identity card)
• Email address
• Mobile number
• Date of birth (for age verification)
• bKash, Nagad, Rocket, or Upay account details (for transaction purposes)
• Details of documents submitted for identity verification
• Content of communications with customer support

2.2 Automatically Collected Information

When you use the bij live platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and operating system
• Date, time, and duration of sessions on the platform
• Pages visited and navigation paths
• Gaming activity logs (bets, wins and losses, game selections)
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, bij live may verify information from legitimate third-party service providers. This information is used solely to confirm account validity.

3. Purpose of Information Use

bij live uses collected information only for lawful and specified purposes. No information is used for excessive or unrelated purposes.

3.1 Account Management and Service Delivery

• Creating new accounts and verifying identity
• Managing login and security verification
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Maintaining gaming history and transaction records
• Processing bonuses and rewards
• Managing VIP program benefits and cashback

3.2 Customer Support and Communication

• Providing customer support via 24/7 live chat and email
• Informing you about important platform updates and changes
• Sending relevant offers and promotional information (subject to your consent)
• Sending account security alerts

3.3 Security and Compliance

• Detecting and preventing fraudulent activity
• Ensuring protection against multiple accounts
• Completing age verification (to confirm 21+)
• Enforcing responsible gaming policy
• Meeting applicable legal obligations

3.4 Platform Improvement

bij live analyses collected information to further improve the user experience. This includes identifying popular game categories, speeding up payment processes, and refining services according to user needs.

4. Information Sharing and Disclosure

bij live does not sell your personal information or transfer it to third parties for marketing purposes. However, sharing information may be necessary in certain circumstances.

4.1 Service Providers

bij live works with trusted third parties for payment processing, identity verification, technology infrastructure, and game supply. These partners receive only the information necessary to carry out their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

bij live may be required to disclose information in response to court orders, lawful requests from government authorities, or applicable law. In such cases, bij live will make every effort to notify you to the extent permitted by legal obligations.

4.3 Business Transfers

If there is a significant change in bij live's business structure (such as a merger or acquisition), user information may be transferred. You will be notified in advance in such cases, and your information will remain protected to the same privacy standards.

5. Cookies and Tracking Technologies

The bij live platform uses cookies and similar technologies to improve the user experience and maintain platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core functionality — the platform cannot work properly without these.
• Functional Cookies: Remember your preferences (such as language and display settings).
• Analytics Cookies: Used to review platform usage and improve services.
• Security Cookies: Help detect unauthorised access.

5.2 Cookie Management

You can manage cookies through your browser settings. However, disabling essential cookies may cause many bij live features to stop working correctly, and login or payment processes may be affected.

6. Data Security Measures

bij live has put in place industry-standard technical and administrative measures to protect your information.

6.1 Technical Security

• SSL Encryption: All data transmissions are handled through encrypted channels.
• Server Security: Data is stored on secure servers with measures in place to prevent unauthorised access.
• Payment Security: All financial transactions are processed using secure payment gateways.
• Regular security audits are conducted.

6.2 Administrative Security

• Access to user information is restricted to authorised staff only.
• All staff receive training on privacy and data protection.
• Internal policies on data processing are reviewed regularly.

6.3 Response to Security Breaches

In the event of a data breach, bij live will notify affected users as quickly as possible and take the necessary steps to minimise damage.

7. Data Retention Period

bij live retains your information for as long as it is necessary to provide services and meet legal obligations.

• Active account information: Retained for as long as the account remains active.
• Closed account information: May be retained for a specified period after account closure based on legal requirements.
• Transaction records: Financial transaction information is retained for the period required by legal obligations.
• Customer support logs: Kept for an appropriate period in consideration of potential dispute resolution.

When no longer needed, information is securely deleted or anonymised.

8. User Rights

As a bij live user, you have certain rights over your own information. To exercise these rights, please contact customer support.

8.1 Right of Access

You may request a copy of the information bij live holds about you. bij live will respond to this request within a reasonable time.

8.2 Right to Correction

If any information held about you is incorrect or outdated, you may request a correction. You can update basic account information yourself from your profile settings.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations, dispute resolution, or the need to prevent misuse of the platform.

8.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages from bij live at any time. To do so, use the "Unsubscribe" option in the email or contact customer support. However, essential service-related messages (such as transaction confirmations or security alerts) cannot be turned off.

8.5 Right to Close Your Account

You may request to close your bij live account at any time. For more details, please read our Responsible Gaming Policy, which contains full information on self-exclusion and account restrictions.

9. Children and Minors

bij live is an adult entertainment platform and you must be at least 21 years old to open an account. bij live does not knowingly collect any information from minors.

If bij live becomes aware that a minor has created an account, that account will be closed immediately and all related information will be deleted. Parents or guardians may contact our customer support regarding any such concerns.

10. International Data Transfers

Because bij live's technology service providers are located in various countries, your information may be transferred internationally. In such cases, bij live ensures that:

• Transfers occur only with trusted and recognised partners.
• Each partner is contractually bound to maintain data protection standards.
• User information is handled in accordance with the applicable protection standards in the destination country.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact bij live's customer support team. Our team provides assistance in both Bengali and English.

11.1 Contact Methods

• Live Chat: 24/7 live chat is available directly on the bij live platform.
• Email: [email protected]

11.2 Complaint Process

For any privacy-related complaint or request to access information, bij live will try to respond as quickly as possible, generally within 30 working days. For more general information, visit our Frequently Asked Questions page, where you will find answers to many common questions about accounts and information.

12. Effectiveness of the Policy

This privacy policy operates together with bij live's terms and conditions. If there is a conflict between the two documents on any matter, the provisions of the privacy policy will take precedence on information-related issues.

If any part of this policy is found to be legally unenforceable, the remaining parts will remain fully in effect. bij live reserves the right to change any part of this policy at any time and will notify users of significant changes.

For more detailed information about bij live, visit our About Us page, where you will find a full description of the platform's goals, services, and commitments.