bij live FAQ — Deposits, Withdrawals, Bonuses and Casino Questions

To deposit at bij live using bKash, go to the Cashier page and select bKash. Send money to the number shown using the bKash app or *247#. Once you submit the transaction ID (TrxID) on the site, your balance is usually credited within a few minutes.

The minimum deposit amount is ৳300. Use only the number shown in the bij live Cashier at that moment — sending to an old number may result in the deposit not being credited.

Network delays can sometimes cause a short wait. Wait 5–10 minutes and refresh the page. If the balance still hasn't been credited, contact bij live Live Chat with your bKash transaction ID (TrxID) and the time of the transfer.

Make sure you sent the correct amount to the correct number and used the reference code shown in the bij live Cashier as the payment reference.

Yes, Nagad is fully supported at bij live. Select Nagad from the Cashier and send money to the number shown using the Nagad app or *167#. Submit the TrxID and wait for your balance to be credited.

You can also deposit the same way using Rocket and Upay. The minimum deposit is ৳300 for all methods.

The minimum deposit at bij live to play any game is ৳300 — this applies to slot games, live casino, and sports betting alike. This limit is the same across all four methods: bKash, Nagad, Rocket, and Upay.

New members have the opportunity to receive a 200% bonus (up to ৳8,000) on their first deposit.

Yes, both Rocket (Dutch-Bangla Bank's mobile wallet) and Upay are accepted as safe payment methods at bij live. The site uses SSL encryption, so your transaction details remain secure.

Always use bij live's official site when making a deposit and send from your own wallet — do not transact through anyone else.

If you want to cancel a bonus after it has been activated, you will need to contact bij live support. Keep in mind that cancelling a bonus also removes any winnings earned from that bonus.

It is best to read the terms carefully before claiming a bonus — especially the wagering requirement, which must be met before you can withdraw from a bonus.

Each bonus has a validity period that depends on the terms of that specific offer. bij live generally informs you of the expiry along with each bonus offer. If the wagering requirement is not met within the given time, the bonus may be automatically cancelled.

To check the validity and status of your current bonus, go to the "Bonus" or "Promotion" section in your account.

Most slot games at bij live count fully toward bonus wagering. Live casino games (such as Baccarat or Roulette) and sports bets may count differently or be excluded entirely, depending on the specific offer.

How much each game contributes depends on the terms of the individual bonus — it is best to read the Terms and Conditions before claiming a bonus.

No, bij live's 200% welcome bonus (up to ৳8,000) is available to each member only once, on their first deposit. Attempting to claim the bonus by opening multiple accounts is a violation of bij live's policy and may result in account closure.

Example: If you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000. To withdraw the bonus, you must complete ৳2,000 × 10 = ৳20,000 in wagering.

bij live's "Weekend bij live Dhamaka" offer gives you a bonus of up to 50% of your deposit (maximum ৳5,000), with 15x wagering and a minimum deposit of ৳300. It can be claimed only once per weekend and is available to active members only.

Example: If you deposit ৳2,000, you will receive a ৳1,000 bonus and the wagering requirement will be ৳1,000 × 15 = ৳15,000.

If verification is rejected, bij live generally sends an email or notification explaining the reason. Common reasons include blurry images, expired documents, or a mismatch in name.

Resolve the issue and re-upload clear images of your documents. If you need help, you can contact bij live via live chat in Bengali.

Identity verification (KYC — Know Your Customer) is an international security standard for online platforms. It ensures account security, helps prevent money laundering, and confirms the identity of each member.

Once verification is completed at bij live, the withdrawal process becomes easier and faster. Confirming that members are 21 or older is also an important part of this process.

Yes, this is an important requirement. The name registered on your bij live account must match the name registered on your bKash, Nagad, Rocket, or Upay wallet.

If the names do not match, your withdrawal may be held. To avoid this, enter your correct name at registration and use your own mobile wallet for all transactions.

bij live stores members' personal documents using SSL encryption on secure servers. No personal information is shared with third parties unless legally required.

For details on how information is stored and used, visit the Privacy Policy page.

bij live may request verification before your first large withdrawal, or at any time for security reasons. In some cases, it can be completed right after registration.

Completing verification in advance means there will be no delays when you want to withdraw. A clear photo of your National ID (NID) or passport is typically required.

Yes, to withdraw money from bij live you must use a bKash, Nagad, Rocket, or Upay wallet registered in your own name. Withdrawals to someone else's wallet are not accepted and may result in the payment being held.

This rule is mandatory to ensure account security and to make sure payment goes to the rightful owner of the funds.

The minimum withdrawal amount at bij live is ৳1,000. Withdrawal requests below this amount will not be processed. This limit applies equally to bKash, Nagad, Rocket, and Upay.

Before withdrawing, make sure your account is verified and that there are no pending wagering requirements on any active bonus.

Yes, but winnings earned from a bonus can only be withdrawn after the bonus wagering requirement has been met. For example: if you deposit ৳8,200, you will receive a ৳8,000 bonus, giving a total balance of ৳16,200. To withdraw the bonus, you must complete ৳8,000 × 10 = ৳80,000 in wagering.

Before the wagering requirement is met, only the amount you deposited yourself can be withdrawn — the bonus portion remains locked.

Withdrawals at bij live are generally completed within 10–45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. Once the request is processed, the money arrives in your wallet quickly.

If there is a delay for any reason — such as a missing withdrawal tracking number or balance not arriving — contact bij live via live chat.

Yes, bij live operates 24/7 — whether it is night, morning, or a weekend, you can submit a withdrawal request at any time. The processing time of 10–45 minutes applies at all hours.

If you experience any issues, you can reach 24-hour live chat support at any time.

In the bij live Casino section, different table games have different betting limits. Lower-limit tables are available for new players, and higher-limit tables are available for experienced players.

Before joining a table, the minimum and maximum bet for that table will be displayed on screen — choose the table that suits you.

In live dealer games, a real human dealer deals cards or spins the roulette wheel in real time via video streaming from an actual studio. Players place bets using buttons on screen and see the results live.

bij live offers live games from several well-known studios including Evolution, Pragmatic Play Live, and Ezugi. A good internet connection will give you a smooth experience.

Yes, bij live's live casino works fully on mobile. You can join live games from both Android and iOS devices, either through a browser or via the bij live app.

For the best experience, use a 4G or Wi-Fi connection, as live video streaming uses more data.

In Baccarat, players place a bet on one of three options — "Player", "Banker", or "Tie". Cards are dealt to two hands and the hand whose total points are closest to 9 wins. 10, Jack, Queen, and King all have a value of zero; all other cards are worth their face value.

bij live offers multiple Baccarat variants — from Speed Baccarat to multi-camera variants.

The most common bets in Roulette are: Red or Black, Odd or Even, and 1–18 or 19–36 — these are known as "Outside Bets" and have a higher chance of winning but lower payouts.

Placing a bet on a specific number ("Inside Bet") gives a higher payout but a lower chance of winning. bij live offers both European Roulette and Lightning Roulette.